Terms & Conditions

HOW TO ORDER
Online: You can buy earthskinfoods products at www.earthskinfoods.com or contact earthskinfoods on +61 412 666 087 or send an email to info@earthskinfoods.com.


By telephone: Telephone  +61 412 666 087 between 09:00-17:00 Monday to Friday.


DELIVERY INFORMATION
Your order will be processed and dispatched within 1-5 days. All orders will be dispatched by Australia Post by regular postal service, unless other service is requested. If other service is requested, delivery charges will be applied as necessary.


Australian orders:  Orders are processed on the day of receipt (excl. Saturday, Sunday & holidays) and will be dispatched as soon as possible. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. earthskinfoods business hours are Monday-Friday 9:00-17:00.


Please allow approximately 5 working days from order placement for delivery of order. If it has been more than 5 working days and you have not received your order, please contact earthskinfoods by email at info@earthskinfoods.com or +61 412 666 087.


International Orders: Orders are processed on the day of receipt (excl. Saturday, Sunday & holidays) and will be dispatched as soon as possible. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. earthskinfoods business hours are Monday-Friday 09:00-17:00. Please allow approximately 10 working days from order placement for receipt of delivery.


If it has been more than 10 working days and you have not received your order, please contact earthskinfoods by email at info@earthskinfoods.com or by telephone on +61 412 666 087.

Packaging: We use recyclable cartons and filling material where possible. If you have any comments on our packaging we would love to hear from you.  Please email info@earthskinfoods.com or telephone +61 412 666 087.

 

DELIVERY CHARGES
Australian orders - All Australian delivery orders are despatched freight free. 

International orders – A handling charge of AUD2.50 applies to all orders. This is in addition to freight charges.  Please contact earthskinfoods on +61 412 666 087  or via email at info@earthskinfoods.com for help in calculating postage costs.

 

GUARANTEE & RETURNS POLICY
If you are not completely satisfied with your order we will gladly provide a refund or exchange provided goods are returned to us within 30 days of purchase (proof of purchase required). Enclose your name, address, order number and reason for return/exchange with your returned products and send to earthskinfoods,  49 Albert Street, Kingaroy Q 4610, Australia. Please ensure the package is adequately wrapped and use a recorded delivery service.  We will not be responsible for missing orders if a recorded delivery service is NOT used by the customer.

We aim to handle returns within 7 working days of receipt of goods. If goods are being returned because they were incorrectly supplied, we will also refund the postage & packaging costs.

If you have purchased your products from one of our stockists, please arrange return/exchange direct with them. 

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